Return, Refund & Exchange Policy

Last Updated: 10/October/2025

At Booksadora, we are committed to delivering products that match their description, images, and quality expectations. Should you receive an item that does not meet these standards, we will promptly offer a refund or replacement.

1. Return & Exchange Window

• Return and exchange requests must be made within 15 days of delivery.

• Products must be returned in their original condition, with packaging intact, including all accompanying items (bookmarks, inserts, or promotional materials).

2. How to Initiate a Return or Exchange

There are two ways to return or exchange products:

a) Complimentary Pick-Up Service:

• Available in select international locations.

• Once your return/exchange request is approved, you may schedule a pick-up for the product.

b) Self-Ship:

• For locations where pick-up service is unavailable, customers must ship the product back to our warehouse using a trackable method.

• We will provide a Return Merchandise Number (RMN) and the warehouse address upon approval.

To initiate a return or exchange, contact us at:
📧 Email: hello@booksadora.com
💬 WhatsApp: +91 8006441559

Include your order number, product details, and reason for return/exchange in your message.

3. Refund Process

• Approved refunds will be credited to the original payment method within 7–10 business days, depending on banking and international processing times.

• Only the product cost is refundable. Shipping charges, including international shipping, are generally non-refundable unless the return is due to our error (wrong item or defective product).

• Refunds may be subject to customs duties or import fees applicable at the time of purchase.

• Refunds will not be issued for products purchased during sales events, unless defective or damaged.

4. Exchanges

• Exchanges are treated as a return followed by a new purchase.

• Replacement availability depends on current stock.

• Defective items can be exchanged; if a replacement is unavailable, a refund will be processed instead.

• Products sold as packs or combos must be returned as complete sets. Individual items cannot be returned separately.

5. Damaged or Defective Items

If you receive a damaged or defective book:

1. Notify us within 5 days of delivery.

2. Provide a photo of the damage for verification.

3. We will arrange a replacement or refund, including shipping costs.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards or vouchers

• Downloadable or digital products

• Personalized items (unless defective or damaged)

• Products purchased during sales events

• Gift wrapping charges are non-refundable; replacement items will not include gift wrapping

7. International Shipping Returns

• Customers are responsible for return shipping costs and any applicable customs duties, unless the return is due to Booksadora’s error.

• Delivery timelines for international returns may vary depending on customs clearance and shipping method.

• We recommend using a trackable shipping method to ensure safe delivery of returned items.

8. Important Notes

• Returned books must be in original condition. Torn or damaged books after delivery will not be accepted.

• All returns and exchanges are subject to verification and approval by Booksadora.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, our support team is here to assist:

📧 Email: hello@booksadora.com
💬 WhatsApp: +91 8006441559

We are committed to providing a smooth, hassle-free experience for our international customers.