Important notes:

1. If the shipment reaches your destination without a response from you, it will be returned to the origin. In such cases, only the product cost (and applicable customs charges) will be refunded. Shipping charges (Approx. 20% of the paid amount) are non-refundable.

2. Upon receiving the shipment, if you discover any missing or incomplete products, you must notify us within 5 days. If your order hasn't arrived within 15 days (for North-East States / J&K / Ladakh / Andaman & nicobar Islands) or 10 days (for the rest of India) from the purchase date, please contact us. Concerns received beyond this timeframe may not be accepted.

3. In the unlikely event that the shipment may be returned to the origin due to incomplete / Wrong address of the consignee, Customer refused to accept. Then we may refund only the product cost, Shipping charges (Approx. 20% of the paid amount) are non-refundable.

4. Rarely, delivery may be delayed due to:

   • Inclement weather
   • Flight delays
   • National holidays or festivals
   • Customs clearance procedures
   • Other unforeseen circumstances

Cancellation guidelines:

• If you decide to cancel your order for personal reasons, the following applies:

  • If the shipment has not been created or processed, a full refund will be issued.
  • Once the shipment has been created or processed (Picked up by courier), we are unable to cancel your order.

If you believe your order is delayed, please don't hesitate to reach out to us at hello@booksadora.com

5-Day Return & Exchange policy (from the date of receipt)

• On our online platform, you'll find our complete product lineup, and we are committed to maintaining our usual high standard of delivery service and customer support. Our straightforward returns and exchange policy remains intact. To alleviate any worries, we've extended the current returns and exchange window to 5 days.

2 ways to return or exchange the product

• In many areas, we provide a complimentary pick-up service for returns and exchanges. Upon acceptance of the return or exchange request, customers will be presented with a pick-up option.
• Self-Ship: For locations where pick-up service is unavailable, customers are required to self-ship the product to us once it meets the terms and conditions of our return and exchange policy. In such instances, we will furnish an RMN (Return Merchandise Number) along with the warehouse address for the return shipment.

Refund policy:

• In the event of approved refund, it will be credited back to the original payment source within 48 to 72 hours, excluding bank holidays.

Please note:

• Returned books must be in original condition; torn, damaged books post-delivery will not be accepted.
• Gift cards and downloadable products are non-refundable and cannot be returned.
• Exchanges for defective items are possible, subject to availability. If an exchange cannot be fulfilled, a refund will be processed.
• Products sold as packs or combos must be returned as complete sets; individual items cannot be returned separately.
• Gift wrapping charges are non-refundable upon return of goods. Replacement items will not be gift wrapped.
• Refunds will not be approved for products purchased during any sales event.

Still can’t find the answer to your query? Don’t hesitate to get in touch with us! Just drop us your message at hello@booksadora.com